PRIVACY POLICY

1. INFORMATION WE COLLECT

2. HOW WE USE YOUR INFORMATION

• Process orders and facilitate transactions
• Provide customer support and communicate with users
• Improve our platform and user experience
• Send promotional materials (with consent)
• Comply with legal obligations under Zambian law
• Prevent fraud and ensure platform security

3. INFORMATION SHARING

We may share your information with:

• Vendors (only information necessary to fulfill orders)
• Payment processors and shipping companies
• Service providers (Supabase for data storage, Google for authentication)
• Law enforcement when required by Zambian law
• Business partners with your explicit consent

We never sell your personal information to third parties.

4. DATA SECURITY

We implement industry-standard security measures including encryption, secure servers, and regular security audits. Your data is stored securely using Supabase infrastructure with end-to-end encryption.

5. COOKIES AND TRACKING

We use cookies for:

• Authentication and session management
• Remembering user preferences and wishlist items
• Analytics to improve our service
• Security and fraud prevention

You can control cookie settings through your browser preferences.

6. YOUR RIGHTS

Under Zambian law and international standards, you have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and associated data
• Withdraw consent for marketing communications
• Data portability (receive your data in a structured format)
• Object to processing for legitimate interests

7. DATA RETENTION

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account data is deleted within 30 days of account closure, except where retention is required by Zambian law.

8. INTERNATIONAL TRANSFERS

Your data may be processed outside Zambia by our service providers. We ensure adequate protection through contractual safeguards and compliance with international data protection standards.

9. CHILDREN'S PRIVACY

Our platform is not intended for users under 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information immediately.

10. CHANGES TO THIS POLICY

We may update this privacy policy periodically. Significant changes will be communicated via email or platform notification. Continued use of the platform constitutes acceptance of the updated policy.

11. CONTACT US

For privacy-related questions or to exercise your rights, contact us:

• Email: privacy@tradrr.com
• Phone: +260-XXX-XXXX
• Address: [Registered Address], Lusaka, Zambia